Support

Delete your account

In the app: Profile → “Delete your account”, then confirm. You are signed out and the account is closed at once. Deleting the account does not cancel an App Store or Google Play subscription — cancel that in the store first (see below).

14 days to change your mind. Sign in again within 14 days and the account is restored as it was. After 14 days it is erased for good, normally within a day.

What is erased:

• your sign-in details and profile: email address, password, display name, church tradition, church, parish, city and country;
• what you have saved: verses, quotes, bookmarks, reading history, progress and favourite churches;
• what you have written: comments and likes on the news feed, your chat messages and chat images, and news posts you published as a church administrator;
• reports you have sent and reports about your content, blocks involving you, and any application to become a church administrator — including the copies in our content system;
• your subscription status and our record of your subscription.

Chat rooms you created stay for their other members, and one of them takes over as the room’s administrator. Other people’s messages are not affected.

What is kept:

• information we must keep as accounting records — for seven years, under the Swedish Bookkeeping Act (bokföringslagen);
• the purchase history at Apple or Google, under their terms, and at RevenueCat, linked only to your random user ID;
• server logs of sign-ins (IP address and device information) — only as long as needed for operation and security, then deleted;
• anonymous statistics that were never linked to you.

Without the app: email support@ortholife.app from the address on your account and ask us to delete it. We then delete it in the same way.

Manage or cancel your subscription

Subscriptions are billed by Apple or Google, so they are cancelled there: App Store → your name → Subscriptions, or Google Play → Payments and subscriptions. Cancel at least 24 hours before renewal. Deleting the app does not cancel it.

Restore a purchase on a new phone

Sign in with the same account, then open Profile → Subscription → Restore purchases. If it does not appear, write to us with the email address you subscribed with.

Change the language

Profile → Language. Swedish, English, German and Arabic are all fully translated, and the Arabic version lays out right to left.

Use it offline

Download a Bible translation from Bible → Translations and it stays on the device. Reading, search and the daily verse then work without a connection.

If you are in crisis

OrthoLife is not crisis care. In Sweden, call 112 in an emergency, or Mind Självmordslinjen on 90101, open around the clock. Please also speak with your priest.

Carinex AB

Carinex AB
Turebergs Allé 43, Lgh 1209
191 64 Sollentuna
Sweden
support@ortholife.app
+46 70 410 98 63